Last Updated: October 26, 2026
Entity: Nacrot (Proprietary Concern)
Location: Bengaluru, Karnataka, India
1. Introduction & Overview
Nacrot (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of users accessing or purchasing from nacrot.com, shop.nacrot.com, or dev.shop.nacrot.com (collectively, the “Site”). This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information in compliance with applicable laws in India.
By visiting or using our Site, registering an account, subscribing to tier memberships, or placing an order, you consent to the data collection and processing practices described in this policy.
2. Information We Collect
We collect personal and technical information to provide seamless e-commerce services, fulfill orders, manage user accounts, and operate proprietary plugins.
A. Personal Information Provided directly by You
Account & Contact Data: Name, email address, phone number, shipping address, and billing address.
Order & Transaction Data: Purchase history, items ordered, order values, and support inquiries.
Verification Data: Unboxing video recordings submitted voluntarily to customer support for defective item verification.
B. Technical & Automated Data Collection
Log & System Data: IP address, browser type, operating system, device parameters, and referral URLs collected via web hosting infrastructure (Hostinger), LiteSpeed Cache, and QUIC.cloud DNS.
Cookies & Session Tracking: Cookies used to manage active shopping carts, user login sessions, membership access levels, referral tracking, and promotional coupon applications.
C. Custom Plugin & Loyalty Data
Loyalty & Tier Engine Data: User role mappings (e.g., Nacrot VIP, Nacrot Elite), earned/redeemed Nacrot Coins balances, transaction logs, coin expiration dates, generated coupon codes, and referral redemption history.
3. How We Use Your Information
We use your information strictly for legitimate commercial and operational purposes, including:
Order Processing & Fulfillment: Transmitting shipping details and product specifications to our print-on-demand vendor (Qikink) and delivery couriers to manufacture, package, and ship your orders.
Payment Processing: Sharing necessary order details with payment gateway providers (Razorpay) to authorize transactions, verify payments, and process eligible refunds.
Membership & Loyalty Management: Calculating and applying tier multipliers, Nacrot Coins balances, storefront discounts, dynamic cart coupons, and referral rewards.
Customer Support & Verification: Inspecting submitted unboxing media to verify damage claims and resolve order inquiries.
System Maintenance & Security: Monitoring platform stability, detecting fraud, preventing unauthorized scraping, and managing hosting performance.
4. Data Sharing & Third-Party Disclosure
Nacrot does not sell, rent, or trade your personal data to third parties for marketing purposes. We share data strictly with trusted service providers essential to operating our enterprise:
Payment Processing (Razorpay): Financial payment details (card credentials, UPI IDs, Net Banking tokens) are processed securely through Razorpay. Nacrot does not store complete banking or card details on its servers.
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Manufacturing & Logistics (Qikink & Shipping Carriers): Recipient names, shipping addresses, phone numbers, and product order parameters are shared with Qikink and assigned courier partners solely for manufacturing and delivery purposes.
Web & Data Infrastructure (Hostinger / QUIC.cloud): Data is hosted and routed across secured server environments for site performance and cache optimization.
Legal Obligations: We may disclose your information if required to do so by applicable laws, court orders, or governmental requests in India.
5. Data Security & Retention
Security Practices: We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, or alteration.
Data Retention: We retain account records, purchase history, and loyalty log data for as long as your account remains active or as needed to fulfill operational, legal, tax, or accounting requirements.
Modification of Systems: As Nacrot reserves the right to update, add, or alter its software systems, plugins, and data structures at any time, system updates may modify how data is logged or indexed internally without affecting basic privacy safeguards.
6. Cookies & Tracking Technologies
We use functional cookies to ensure proper website operation. These include cookies that:
Maintain your active WooCommerce cart items during browsing.
Track user authentication status and assigned subscription roles.
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Handle dynamic coupon removal when cart contents or quantities change.
You may set your browser to refuse or block cookies; however, disabling cookies may prevent critical features (such as checkouts, coin redemptions, or account log-ins) from functioning correctly.
7. Rights of the User
Subject to local regulations, you have the right to:
Access and review the personal information associated with your account.
Request corrections or updates to inaccurate address or contact details.
Request account deletion or closure (note that retaining certain transaction logs may be required by law or tax compliance).
To exercise any of these rights, contact us at support@nacrot.com.
8. Changes to This Privacy Policy
Nacrot reserves the right to update or modify this Privacy Policy at any time, at its sole discretion, without prior individual notice. Any updates will become effective immediately upon posting to the Site with an updated “Last Updated” date.
9. Contact & Grievance Officer
If you have questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please contact us:
Entity: Nacrot (Proprietary Concern)
Email: support@nacrot.com
Location: Bengaluru, Karnataka, India
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM IST