**Last Updated:** October 26, 2026
**Entity:** Nacrot (Proprietary Concern)
**Location:** Bengaluru, Karnataka, India
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## Part 1: Shipping and Delivery Policy
### 1. Fulfillment Partner & Imagery
All apparel and merchandise items are custom-printed, manufactured, and dispatched through our print-on-demand fulfillment partner, **Qikink**. Product mockups and visual representations on our Site are generated from Qikink data feeds.
### 2. Operational Schedule & Timelines
* **Working Days:** Manufacturing, processing, and dispatches are conducted strictly on business days (Monday through Friday).
* **Weekend Exclusion:** **There are no manufacturing, processing, or delivery operations conducted on weekends (Saturdays and Sundays)** or regional public holidays in Karnataka.
* **Delivery Transit:** Standard delivery typically takes **3 to 5 business days** following dispatch, depending on the delivery location and courier network.
### 3. Delivery Delays & Force Majeure
Nacrot is not liable for shipping or delivery delays caused by factors outside our reasonable control, including but not limited to:
* Courier service interruptions or logistical bottlenecks.
* Acts of God, natural disasters, extreme weather, or regional strikes.
* Inability to contact the customer via the provided phone number or email address.
* Incorrect, incomplete, or improper shipping addresses provided at checkout.
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## Part 2: Order Cancellation Policy
* **Cancellation Window:** Orders may only be cancelled prior to entering the production or manufacturing queue with Qikink.
* **Post-Production Restriction:** Once an order has been pushed to production (custom printing), it cannot be cancelled, modified, or altered, as items are manufactured specifically per order specifications.
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## Part 3: Return and Refund Policy
### 1. Strict Final Sale Mandate
To maintain the exclusivity and boutique model of Nacrot, all sales are final. We do not offer returns, refunds, or exchanges for:
* Change of mind or aesthetic preference.
* Customer-side sizing errors or incorrect fit selections.
### 2. Manufacturing Defects & Damages
In the rare event that you receive a structurally defective or damaged item, you must notify our support team at `support@nacrot.com` within **7 days of delivery**.
### 3. Mandatory Unboxing Video Requirement
To qualify for any review, replacement, or refund regarding damaged or defective items, **a clear, continuous, and unedited unboxing video is strictly mandatory**.
* The video must show the shipping package seal being unbroken and opening the package.
* The item must be inspected in one single continuous camera shot without cuts, pauses, or post-recording edits. Claims submitted without a continuous unboxing video will be automatically rejected.
### 4. Approved Refund Options & Gateway Fee Deductions
For any approved refund claim, customers may choose between two compensation methods:
1. **100% Store Credit Coupon:** Issued as a store credit code for the full value to be applied toward future purchases on the Site.
2. **Direct Bank Refund:** A direct transfer back to the customer’s original bank account or payment source. **Direct bank refunds are subject to a standard deduction (typically 2.5% or as dictated by active processing rates)** to cover non-refundable Razorpay payment gateway transaction fees, merchant charges, and applicable taxes incurred during the original transaction.
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## Contact Information
For any shipping inquiries, cancellation requests, or support claims, please contact us:
* **Email:** support@nacrot.com
* **Business Hours:** Monday – Friday, 10:00 AM – 6:00 PM IST